Community Support Volunteer/Administration Assistant
Key Position Objective: Community Support and InformationVolunteer
Multiple positions are available for 9:30am to 3:30pm Monday, wednesday, Thursday and Friday.
Duties and Responsibilities include but not limited to;
Receive clients at front counter, Answer telephone enquiries
- To identify and assess clients’ needs utilising "helping interview" techniques and communication skills.
- To ensure that clients with specific communication needs have access to language specific communication assistance, i.e., Telephone Interpreting Service; large print; verbal/graphic information for clients who cannot read.
- Respect the client’s rights to: confidentiality, unconditional positive regard, self-determination and autonomy.
Provision of support
- Provide support options such as emergency relief; material aid; practical support (e.g. drafting letters, filling out forms); advocacy etc. as consented to by the client.
- Work with other agencies to gain additional supports for clients o Provide a "listening ear" Referral: Refer clients to agencies that can provide additional assistance.
- To provide accurate and up-to-date information to clients by clearly identifying their information needs and accessing
- To record confidential client information accurately and legibly.
- To accurately record the distribution of material assistance
- To assist in the maintenance of a clean and tidy shared workspace.
Attributes and skills required
- Be tolerant of difference and be able to relate to people from various socioeconomic levels and cultural backgrounds.
- To have good self-management skills. Possess literacy, writing skills and basic computer skills required by the role.
- To possess conflict management and resolution skills. Be willing to develop new skills as required by the position.
- To be prepared to participate in two-way feedback as an integral process within the team environment.
For more information please feel free to contact Donna on (03) 9772 8939
- Attendance at training
- Police Check
- Working with Children Check
- Support services & emergency relief
Chelsea Community Support Services Incorporated, 1a Chelsea Rd, Chelsea 3196 View Map
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