Community Support Volunteer/Administration Assistant

Key Position Objective: Community Support and InformationVolunteer

Multiple positions are available for 9:30am to 3pm Monday, Tuesday, Wednesday, Thursday and Friday.

Duties and Responsibilities include but not limited to; 

Reception

Receive clients at front counter, Answer telephone enquiries

Interviewing

• To identify and assess clients’ needs utilising "helping interview" techniques and communication skills.
• To ensure that clients with specific communication needs have access to language specific communication assistance, i.e., Telephone Interpreting Service; large print; verbal/graphic information for clients who cannot read.
• Respect the client’s rights to: confidentiality, unconditional positive regard, self-determination and autonomy.

Provision of support

• Provide support options such as emergency relief; material aid; practical support (e.g. drafting letters, filling out forms); advocacy etc. as consented to by the client.
• Work with other agencies to gain additional supports for clients o Provide a "listening ear" Referral: Refer clients to agencies that can provide additional assistance. 

Information Provision

• To provide accurate and up-to-date information to clients by clearly identifying their information needs and accessing

Administration

• To record confidential client information accurately and legibly.
• To accurately record the distribution of material assistance  
• To assist in the maintenance of a clean and tidy shared workspace.

Attributes and skills required

• Be tolerant of difference and be able to relate to people from various socioeconomic levels and cultural backgrounds.
• To have good self-management skills. Possess literacy, writing skills and basic computer skills required by the role.
• To possess conflict management and resolution skills. Be willing to develop new skills as required by the position.
• To be prepared to participate in two-way feedback as an integral process within the team environment.

For more information please feel free to contact Donna on (03) 9772 8939